Understanding Your Livly Invoice and Payment Methods

Purpose
This article explains how property owners and managers can review, understand, and manage Livly invoices and payment methods for accurate, timely billing and accounting.

Scope
For accounts payable contacts, finance managers, and owners who approve payments and oversee subscriptions.

Prerequisites:

• Authorized billing/admin access to Livly
• Correct business and payment information

Step-by-step instructions:

1. From the dashboard, navigate to “Billing & Payments.”
2. Select “View Invoices” to access past and current statements; filter by date, download, or export as needed.
3. Review service charges, add-ons, taxes, and payment due dates for each invoice.
4. To update or change a payment method, click “Payment Preferences” and follow on-screen instructions to add or edit ACH, card, or wire info.
5. Set up email notifications or payment reminders as desired.

Important Notes

• Invoices may reflect seasonal adjustments, new amenities, or service upgrades—always review details.
• Contact Livly support if you need a billing contact changed or encounter discrepancies.
• For disputes, use the “Billing Support Request” form and reference the relevant invoice.