Troubleshooting Common Platform Errors

Purpose
This guide is designed to help staff quickly resolve standard issues with the dashboard or app, ensuring uninterrupted operations.

Prerequisites:

• Internet-connected device (laptop, tablet, smartphone)
• Latest version of the app or browser

Step-by-step instructions:

1. Refresh your browser or restart the app if you notice errors or missing data.
2. Clear cache/cookies and ensure your browser is up to date.
3. Confirm that the system status page does not report ongoing outages.
4. Re-login to re-sync user and resident data.
5. If the issue persists, gather details such as the error message, browser/device, and screenshots.
6. Submit a support ticket, attaching all gathered information.

Important Notes

• Most syncing errors resolve with a logout/login cycle.
• If a critical issue disrupts operations, flag your ticket as urgent for expedited handling.
• Refer to the Reporting Bugs and Feature Issues article for persistent or complex incidents.